Contact us
If your query relates to:
Asylum and Immigration
(this includes Refusing a person asylum in the UK, Refusing a person entry to, or leave to remain in, the UK for permanent settlement, Deporting someone already in the UK and Refusing a person entry to the UK for a family visit.)
Please call
0845 600 0877 (Customer Service Centre)
Employment
(this includes unfair dismissal, redundancy payments, discrimination, wages and other payments.)
Please call
0845 795 9775 (Employment Helpline)
Social Security and Child Support
(this includes Income Support, Jobseeker's Allowance, Incapacity Benefit, Employment Support Allowance, Disability Living Allowance, Attendance Allowance, Retirement Pensions, Child Support, Tax Credits, Statutory Sick Pay (SSP)/ Statutory Maternity Pay (SMP), Compensation Recovery Scheme/ Road Traffic (NHS) charges, Vaccine Damage, and decisions on Housing Benefit and Council Tax Benefit.)
Please call
0845 408 3500 (for Birmingham)
0292 066 2180 (for Cardiff)
0141 354 8400 (for Glasgow)
0113 389 6000 (for Leeds)
0151 243 1400 (for Liverpool)
0191 201 2300 (for Newcastle)
0208 652 2300 (for Sutton)
Press enquiries
Please note these numbers are for journalists only.
Telephone: +44 (0)203 334 6510
Fax: +44 (0)203 334 6578
5th Floor
102 Petty France
London
SW1H 9AJ
Your guide to making a complaint or comment on our service
How you can help us
You can help by telling us what you like about our service, how you would like us to improve our service and how you believe that we have not met our usual standards.
How we aim to help you
Once we have received your comment or complaint, we aim to:
- Send an acknowledgement of your complaint to you within 10 working days.
- Tell you when you are likely to receive a full response to your complaint.
We treat all comments and complaints seriously and may contact you to ask for your comments about how we dealt with your query.
Please note that the above information does not cover the following:
- A challenge to a decision reached by the President or a Tribunal about matters which can be pursued by appeal or judicial review. This is because, in reaching judicial decisions, including procedural decisions about the handling of cases, judicial office holders are independent of the views of government and are not subject to government control.
The Tribunals Service is committed to delivering a high quality service. This is your opportunity to provide us with feedback about your experience.
- A positive step forward, your guide to giving feedback (English)
(42kb) - A positive step forward, your guide to giving feedback (Welsh) (82kb)
Website enquiries
We welcome comments and suggestions about how this website may be developed and improved. If you have a query relating specifically to this website you can contact the Tribunals Service via email:
Send comments or suggestions relating to this website to the Tribunals Service
